Privacy Policy

1. Introduction

Signesty respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Signesty website, dashboard, Android TV application, connected display applications, customer support services, and related digital signage services.

By accessing or using Signesty, you acknowledge that your information will be handled as described in this Privacy Policy.

2. Who we are

Signesty is a digital signage platform that enables businesses and organisations to manage screens, upload media, create playlists, schedule content, and remotely deliver digital signage content to connected devices.

For the purposes of applicable data protection laws, Signesty is responsible for the personal information described in this Privacy Policy unless another organisation, such as your employer, customer, or account owner, determines how that information is processed.

For privacy-related questions, contact support@signesty.com.

3. Scope of this Privacy Policy

This Privacy Policy applies to information processed through:

• The Signesty website and marketing pages.
• The Signesty account and organisation dashboard.
• The Signesty Android TV and Google TV application.
• Other Signesty-supported digital signage player applications.
• Connected screens, devices, playlists, schedules, layouts, and media services.
• Customer support, billing, account management, and service communications.

This Privacy Policy does not apply to third-party websites, applications, or services linked from Signesty. Those services are governed by their own privacy policies and practices.

4. Information we collect

Account and organisation information

When you create, access, or use a Signesty account, we may collect:

• Your name.
• Email address.
• Organisation or business name.
• Account role and organisation membership information.
• Login and authentication information.
• Communication preferences.
• Subscription and plan information.

Billing and transaction information

When you purchase a subscription or paid service, we may process:

• Billing name and billing address.
• Subscription status.
• Payment status.
• Invoices and transaction references.
• Tax and business information where required.

Payment-card information may be collected and processed directly by third-party payment providers such as Stripe. Signesty does not store complete payment-card numbers or card security codes on its own servers.

Uploaded media and digital signage content

We process content that you or authorised members of your organisation upload, create, import, or manage through Signesty, including:

• Images and graphics.
• Videos.
• PDF documents.
• Menus and announcements.
• Playlist information.
• Screen layouts and zones.
• Schedules.
• Other digital signage content.

This content is stored and processed so it can be managed through the Signesty dashboard and delivered to your connected screens.

Device and screen information

When a screen or device is connected to Signesty, we may process:

• Device and installation identifiers.
• Screen and device names.
• Pairing codes and pairing status.
• Screen assignments.
• Device platform and model information.
• Operating system and application version.
• IP address and approximate network location.
• Connectivity and online status.
• Playback and synchronisation status.
• Last contact or synchronisation time.
• Technical errors, logs, and diagnostic information.

Usage and technical information

We may automatically collect technical and usage information, including:

• Browser type and version.
• Device type and operating system.
• Pages and features used.
• Date and time of access.
• Authentication activity.
• Application events and performance data.
• Crash reports and error logs.
• Security and fraud-prevention signals.

Communications and customer support

When you contact us, we may collect your contact details, the contents of your message, support requests, attachments, and any other information you choose to provide.

5. Android TV and Google TV application

When the Signesty Android TV or Google TV application is installed and paired with a Signesty workspace, we may process:

• A device or installation identifier.
• A temporary pairing code.
• Screen and organisation assignments.
• Application version.
• Operating system and device information.
• IP address.
• Connectivity information.
• Playback status.
• Content synchronisation status.
• Error logs and diagnostic information.

We use this information to pair the device with the correct Signesty workspace, authenticate the device, deliver assigned digital signage content, maintain playback, synchronise schedules, monitor service reliability, and diagnose technical problems.

The Android TV application does not:

• Collect complete payment-card details.
• Use personal information for third-party behavioural advertising.
• Sell personal information to advertisers.

6. How we use information

We may use information to:

• Create, authenticate, and manage user accounts.
• Create and manage organisations, memberships, screens, and devices.
• Pair connected devices with Signesty workspaces.
• Upload, store, process, and deliver digital signage content.
• Create and operate playlists, layouts, zones, and schedules.
• Maintain screen playback and content synchronisation.
• Process subscriptions, billing, and payments.
• Provide customer service and technical support.
• Send account-related and service-related communications.
• Improve the performance, reliability, and usability of Signesty.
• Monitor and diagnose errors, crashes, and technical issues.
• Prevent fraud, abuse, unauthorised access, and security incidents.
• Enforce our terms, policies, and contractual rights.
• Comply with legal, regulatory, accounting, and tax obligations.

7. Legal bases for processing

Where applicable data protection laws require us to identify a legal basis, we may process personal information on the following grounds:

• Contract: Processing is necessary to provide Signesty and fulfil our agreement with you.
• Legitimate interests: Processing is necessary to operate, secure, support, and improve our services.
• Consent: You have given permission for a particular use, such as optional communications or non-essential cookies.
• Legal obligation: Processing is necessary to comply with laws, regulations, tax requirements, or lawful requests.

8. Uploaded content and customer responsibilities

You are responsible for the images, videos, PDFs, documents, menus, text, and other content uploaded to or displayed through Signesty.

You must ensure that you have all necessary rights, permissions, and lawful grounds to upload, process, and display that content. You must not use Signesty to upload or display unlawful, infringing, harmful, or unauthorised content.

Where Signesty processes personal information contained in customer-uploaded content on behalf of an organisation, that organisation may be the data controller and Signesty may act as a service provider or data processor.

9. Cookies and similar technologies

Signesty may use cookies, local storage, and similar technologies to:

• Keep users signed in.
• Maintain secure sessions.
• Remember user preferences.
• Protect accounts and prevent abuse.
• Understand website and application usage.
• Measure performance and diagnose errors.

Some cookies are necessary for Signesty to function. Where required by law, we will request consent before using non-essential cookies.

You may control cookies through your browser settings. Disabling essential cookies may prevent parts of Signesty from working correctly.

10. Payments

Payments may be processed by third-party payment providers such as Stripe. These providers may collect and process billing and payment information under their own privacy policies and terms.

Signesty may receive limited information from the payment provider, such as payment confirmation, subscription status, transaction references, card type, and the final digits of a payment card.

Signesty does not store complete payment-card numbers or card security codes on its own servers.

11. How we share information

We do not sell personal information. We may share information in the following circumstances.

Service providers

We may use trusted third-party providers to support the operation of Signesty, including providers of:

• Cloud hosting and infrastructure.
• File and media storage.
• Content delivery and media processing.
• Payment processing.
• Email delivery.
• Analytics and performance monitoring.
• Error monitoring and diagnostics.
• Customer support.
• Security and fraud prevention.

These providers may process information only as necessary to perform services for us and are expected to protect the information they receive.

Within your organisation

Information may be visible to account owners, administrators, and authorised members of the organisation to which your Signesty account belongs.

Legal and safety reasons

We may disclose information where reasonably necessary to:

• Comply with applicable law or a lawful request.
• Protect the rights, safety, and property of Signesty, our users, or others.
• Investigate fraud, abuse, or security incidents.
• Enforce our terms, agreements, and policies.

Business transfers

If Signesty is involved in a merger, acquisition, reorganisation, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate safeguards.

12. Advertising

Signesty does not use personal information for third-party behavioural advertising and does not sell personal information to advertisers.

Customers may use Signesty to display their own advertisements or promotional content on connected screens. Signesty does not determine the content of those customer-created campaigns.

13. International data transfers

Your information may be processed or stored in countries other than the country where you live.

Where required, we use appropriate legal and contractual safeguards for international transfers of personal information, including recognised data-transfer agreements and other safeguards permitted by applicable law.

14. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Account information, organisation information, and uploaded content are normally retained while the relevant account or organisation remains active.

When an account or organisation is deleted, associated personal information and uploaded content will be deleted or anonymised within a reasonable period, except where continued retention is required for:

• Legal or regulatory obligations.
• Tax and accounting requirements.
• Fraud prevention.
• Security investigations.
• Dispute resolution.
• Enforcement of contractual rights.

Technical logs, security records, and backups may remain for a limited period before being securely deleted or overwritten.

15. Account and data deletion

You may request deletion of your Signesty account and associated personal information at any time.

Requests can be submitted through our dedicated account deletion page: view account deletion instructions.

You may also email support@signesty.com from the email address connected to your account.

Deleting an account may result in the deletion of:

• User profile information.
• Organisation membership information.
• Connected screen and device records.
• Playlists and schedules.
• Uploaded images, videos, PDFs, and other media.
• Associated application and playback configuration.

Some information may be retained where required for legal, accounting, security, fraud-prevention, or dispute-resolution purposes.

Organisation members may not be authorised to delete an entire organisation. Organisation-level deletion requests may need to be submitted by an account owner or authorised administrator.

16. Security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

• Encryption of data in transit.
• Access controls and authentication.
• Role-based account permissions.
• Security monitoring and logging.
• Infrastructure and application maintenance.
• Restricted administrative access.

No online service, transmission method, or storage system can guarantee complete security. You are responsible for protecting your account credentials and notifying us if you suspect unauthorised access.

17. Your privacy rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Request restriction of certain processing.
• Object to certain processing.
• Request a portable copy of your information.
• Withdraw consent where processing is based on consent.
• Complain to a relevant data protection authority.

To exercise any applicable right, contact support@signesty.com. We may need to verify your identity before completing a request.

Some rights are subject to legal limitations and may not apply in every circumstance.

18. Children's privacy

Signesty is intended for businesses, organisations, and adult users. It is not designed or directed toward children, and we do not knowingly collect personal information directly from children.

If you believe that a child has provided personal information to Signesty without appropriate authorisation, contact us so that we can review and, where appropriate, delete the information.

19. Service communications

We may send necessary service-related communications, including:

• Account verification messages.
• Password-reset messages.
• Billing and subscription notices.
• Security alerts.
• Service updates.
• Technical and support communications.

Because these messages are necessary to operate and secure the service, you may not be able to opt out of them while maintaining an active Signesty account.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Signesty, our legal obligations, or our data-processing practices.

The updated version will be published on this page with a revised “Last updated” date. Where required, we may also provide additional notice through the Signesty service or by email.

21. Contact us

For privacy questions, data requests, or account-deletion requests, contact the Signesty Privacy Team:

• Email: support@signesty.com
• Website: signesty.com